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RAG 챗봇을 실제 서비스에서 안정적으로 운영하기 위한 평가 체계를 정리한다. 오프라인 벤치마크, LLM-as-a-Judge, 온라인 실험, 알림 임계치, 회귀 방지 파이프라인까지 코드 중심으로 다룬다.
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